The Massachusetts E-ZPass bumper transponder is an external electronic toll device that mounts on a vehicle’s front license plate or bumper. It sends a radio signal to toll readers in Massachusetts and other E-ZPass states. Drivers use it to pay tolls on the Massachusetts Turnpike, Ted Williams Tunnel, Sumner Tunnel, Callahan Tunnel, and Tobin Bridge without stopping.
Massachusetts operates its toll system under the name EZDriveMA. The program began replacing cash toll booths with electronic gantries in 2016. Today, most tolling happens at highway speed using either an E-ZPass transponder or a camera that reads license plates. The bumper transponder option exists for vehicles where interior windshield mounting fails. Examples include motorcycles, vehicles with metal-oxide windshields, cars with solar tint, and trucks with front-mounted equipment.
How the E-ZPass System Works in Massachusetts
Massachusetts uses overhead gantries called Open Road Tolling structures. These gantries span the highway and read transponder signals or photograph license plates. Drivers no longer stop at toll booths. The system calculates the toll based on distance traveled between entry and exit points on the Turnpike or tunnels.
When a vehicle passes under a gantry, the reader sends a radio signal. The E-ZPass transponder replies with a unique identification number. The system matches this number to a prepaid account. The toll deducts automatically. If no transponder responds, a camera captures the license plate. The system then bills the registered owner through the Pay By Plate program. Pay By Plate rates are higher than E-ZPass rates.
Open Road Tolling Gantries
Massachusetts installed its first Open Road Tolling gantries on I-90 in 2016. The state completed the transition in 2026. All toll plazas in Massachusetts now operate as electronic-only facilities. There are no cash lanes. Drivers without a transponder receive a Pay By Plate invoice by mail. The invoice includes the toll plus a $0.60 administrative fee per toll event.
Where Tolls Apply in Massachusetts
The following roads and facilities charge tolls in Massachusetts:
- Massachusetts Turnpike (I-90): From the New York border to Boston
- Sumner Tunnel: Connects East Boston to downtown Boston
- Callahan Tunnel: Connects East Boston to downtown Boston (reverse direction)
- Ted Williams Tunnel: Part of I-90 entering Logan Airport area
- Tobin Memorial Bridge: Spans the Mystic River between Boston and Chelsea
Types of E-ZPass Transponders Available in Massachusetts
Massachusetts offers two main transponder types through the EZDriveMA program. Each type fits different vehicle needs. Drivers should understand the difference before ordering.
Interior Windshield Sticker Transponder
The standard option is a thin sticker transponder. It mounts on the inside of the windshield, usually behind the rearview mirror. The sticker uses a battery-free design. It activates when it passes a toll reader. The Massachusetts windshield sticker costs nothing. It arrives by mail after opening an account.
Windshield stickers work for most passenger vehicles. They fail in certain conditions:
- Metal-oxide windshields block the radio signal
- Heated windshields have embedded wires that interfere
- Solar-tinted windshields can reduce signal strength
- Windshields with a metallic sun-reflective coating
External Bumper-Mount Transponder
The bumper-mount transponder is a hard-case device. It mounts on the front license plate or front bumper. It contains a battery and an external antenna. This design bypasses windshield signal problems. It is the required option for:
- Motorcycles
- Vehicles with non-standard windshields
- Commercial trucks with front equipment
- Vehicles with heated or metal-oxide glass
The Massachusetts E-ZPass bumper transponder is free. Drivers pay only a prepaid account balance.
Portable E-ZPass Go-Pak
Some states offer a portable transponder called the Go-Pak. It allows drivers to move the transponder between vehicles. Massachusetts does not officially offer the Go-Pak through EZDriveMA. Drivers who need a portable option must order from another EZPass state and link the transponder to their Massachusetts account. The New York EZ Pass program offers the Go-Pak for $30.
Why a Bumper Transponder Instead of a Windshield Sticker
Some vehicles cannot use a windshield sticker transponder. The signal cannot pass through the glass. Massachusetts recognized this problem and provides the bumper-mount option. Drivers do not pay extra for the external unit.
Vehicles That Require a Bumper Transponder
The following vehicle types should use the external bumper transponder:
| Vehicle Type | Reason for External Transponder |
|---|---|
| Motorcycles | No windshield or small windshield |
| Cars with metal-oxide windshields | Windshield blocks radio signal |
| Cars with heated windshields | Wire grid blocks signal |
| Cars with solar tint | Tint can reduce signal range |
| Commercial trucks | Front equipment may block signal |
| Recreational vehicles (RVs) | Large windshields with coatings |
| Vehicles with windshields that contain a metallic film | Metallic layer blocks signal |
Signal Range and Detection
The bumper transponder has a stronger external antenna than the interior sticker. It detects toll gantries from a longer distance. This reduces the chance of a missed read. Drivers who experience repeated Pay By Plate charges should switch to the bumper model.
Massachusetts Toll Roads and Facilities That Accept E-ZPass
The Massachusetts E-ZPass bumper transponder works on every toll facility in the state. The same transponder also works in 18 other states. The Massachusetts Department of Transportation coordinates with the EZ-Pass Interagency Group. This group shares a single transponder standard across member states.
Massachusetts Turnpike (I-90) Toll Rates
The Massachusetts Turnpike runs 138 miles from the New York border to Boston. Tolls apply between exits 1 and 14. Toll rates depend on distance. A bumper transponder user pays less than a Pay By Plate user. Here is a sample of common Turnpike tolls for a passenger car with EZ Pass:
| Trip Segment | E-ZPass Rate | Pay By Plate Rate |
|---|---|---|
| Exit 1 to Exit 14 (full length) | $7.65 | $8.65 |
| Exit 6 to Exit 14 | $5.25 | $6.25 |
| Exit 10 to Exit 14 | $3.45 | $4.45 |
| Exit 13 to Exit 14 | $1.30 | $1.90 |
These rates reflect 2026 pricing. Rates may change. Check the official website for current numbers.
Sumner Tunnel and Callahan Tunnel Tolls
Both tunnels charge $2.05 for EZPass users during weekday daytime hours. The rate increases to $2.60 during peak hours. Pay By Plate users pay $2.65 plus the $0.60 processing fee. The bumper transponder reads at the tunnel entrance gantry.
Ted Williams Tunnel Tolls
The Ted Williams Tunnel is part of I-90. It connects I-93 to Logan International Airport. The toll structure matches the Massachusetts Turnpike. Drivers with a Massachusetts EZPass bumper transponder pay the standard discounted rate.
Tobin Memorial Bridge Tolls
The Tobin Bridge connects Boston to Chelsea. Tolls apply only in the southbound direction. The rate is $2.60 for EZ-Pass users. The rate is $3.20 for Pay By Plate users. The bridge has a dedicated EZPass lane and license plate cameras.
How to Apply for a Massachusetts E-ZPass Bumper Transponder
Massachusetts makes the application process simple. Drivers can apply online, by phone, by mail, or in person. The most common method is online. The application takes about 10 minutes.
Online Application
To apply online, visit the official Massachusetts EZPass website. The site is www.ezdrivema.com. Drivers complete the following steps:
- Click “Sign Up Now” or “Open an Account”
- Enter personal details: name, address, email, phone
- Enter vehicle details: license plate, make, model, year
- Choose “External Bumper Mount” as the transponder type
- Set a username and password
- Pay the initial account balance with a credit card or bank account
- Submit the application
The bumper transponder arrives by mail within 5 to 7 business days. The account activates when the driver mounts the transponder on the vehicle.
In-Person Application
Drivers can also visit a Customer Service Center. The main center is located at:
EZDriveMA Customer Service Center27 Midstate Drive
Auburn, MA 01501
Phone: 1-877-627-7745
Hours: Monday–Friday, 9:00 AM – 5:00 PM
At the center, staff help drivers complete the application. Drivers receive the bumper transponder the same day. The center also handles account changes, replacements, and payments.
Phone and Mail Applications
Drivers without internet access can call 1-877-627-7745. A representative takes the application over the phone. The bumper transponder ships by mail. Mail applications are also available. Drivers download a form from the website, fill it out, and mail it with a check for the initial balance.
AAA Northeast Members
AAA Northeast branches in Massachusetts also process EZ Pass applications. Members bring their vehicle registration and payment method. The transponder activates within three business days. There is no additional fee for AAA service.
Massachusetts E-ZPass Bumper Transponder Cost Breakdown
The Massachusetts E-ZPass bumper transponder is free. Drivers do not pay a device fee. They do pay a prepaid toll balance. The program also charges for replacements and certain account services.
Initial Account Balance
Massachusetts requires a minimum opening balance:
- Personal accounts: $20 prepaid balance
- Commercial accounts: $50 per transponder
- Motorcycle accounts: $20 prepaid balance
The balance covers tolls. When the balance drops below a set threshold, the account auto-replenishes from a credit card or bank account.
Auto-Replenishment Settings
Auto-replenishment prevents missed tolls. The default settings are:
| Account Type | Replenish Trigger | Replenish Amount |
|---|---|---|
| Personal | Balance below $10 per transponder | $35 |
| Commercial | Balance below $20 per transponder | $50 per transponder |
Drivers can change the auto-replenishment amount. They can also turn off auto-replenishment. However, turning it off risks missed tolls and Pay By Plate charges.
Replacement Fees
Lost, stolen, or damaged transponders carry a replacement fee. The Massachusetts fee structure is:
- Bumper transponder replacement: $15.00
- Sticker transponder replacement: $5.00
- Damaged due to accident: Free with police report
- Defective under warranty: Free
Monthly Account Fee
Massachusetts does not charge a monthly account fee for personal accounts. Commercial accounts pay a small monthly fee per transponder. The fee is $0.50 per month per transponder. This covers statement processing and account maintenance.
Pay By Plate Surcharge
Drivers who pass a toll without a working transponder receive a Pay By Plate invoice. The invoice includes:
- The standard toll amount
- A $0.60 administrative fee per toll
- A higher toll rate than EZPass
Repeated Pay By Plate charges add up fast. A driver with a malfunctioning transponder can pay double the EZ-Pass rate.
How to Install a Bumper Mount E-ZPass Transponder
The Massachusetts EZ Pass bumper transponder comes with mounting hardware. The hardware includes screws, bolts, and sometimes adhesive strips. Most installations take 10 to 15 minutes. No special tools are required.
Tools and Materials Needed
- The bumper transponder unit
- Mounting screws (included)
- A Phillips screwdriver
- Rubbing alcohol and a clean cloth
- Optional: heavy-duty 3M adhesive or Velcro
Step-by-Step Installation
- Choose the mounting location: The front license plate is the best spot. The transponder mounts to the top two holes of the plate frame.
- Clean the surface: Wipe the license plate with rubbing alcohol. Let it dry. This removes dirt and grease.
- Position the transponder: Hold the unit against the plate. The front face must point outward, toward the road. Arrows on the case point up.
- Insert the screws: Push the mounting screws through the transponder bracket and into the license plate holes. Tighten with a screwdriver.
- Check stability: Tug gently on the unit. It should not move or rattle.
- Test the transponder: Drive through an E-ZPass lane. The toll reader should detect the device. Check the account online to confirm the toll posted.
Alternative Mounting for Motorcycles
Motorcycles often lack a front license plate frame. Riders use adhesive or Velcro instead. The transponder mounts to a flat surface on the front fairing or front fender. The front face must point forward. The unit must not touch hot engine parts.
Installation Mistakes
- Mounting behind metal grilles: Metal blocks the signal
- Pointing the transponder inward: The reader cannot see the signal
- Covering the license plate numbers: Cameras cannot read the plate, triggering Pay By Plate
- Loose mounting: Vibration can damage the unit over time
E-ZPass Interagency Group and Multi-State Compatibility
The Massachusetts E-ZPass bumper transponder works in every EZ-Pass state. The E-ZPass Interagency Group includes toll agencies from 19 states. The group uses a single technical standard. This means a Massachusetts transponder reads on the New York Thruway, the New Jersey Turnpike, and the Florida toll roads.
E-ZPass Member States
The current E-ZPass Interagency Group members include:
- Massachusetts
- New York
- New Jersey
- Pennsylvania
- Delaware
- Maryland
- West Virginia
- Virginia
- North Carolina
- Florida (SunPass)
- Georgia (Peach Pass)
- Indiana
- Illinois
- Ohio
- Kentucky
- Maine
- New Hampshire
- Rhode Island
- Minnesota (compatibility varies)
Massachusetts drivers who travel to New York, New Jersey, or Maine can use the same bumper transponder. No extra account is needed. The toll deducts from the Massachusetts prepaid balance.
E-ZPass vs FasTrak
California uses a different system called FasTrak. FasTrak is not part of the E-ZPass network. A Massachusetts EZPass bumper transponder does not work in California. Drivers crossing the country must check toll compatibility state by state.
Some states operate hybrid systems. For example, the E-ZPass group now accepts the SunPass Pro from Florida. The North Carolina Quick Pass also works with E-ZPass. Massachusetts drivers should check the latest compatibility list before long trips.
Massachusetts E-ZPass Discounts and Savings
The Massachusetts EZ Pass bumper transponder offers automatic discounts. Drivers save money on every toll compared to Pay By Plate. The savings vary by facility.
Turnpike Savings Example
A commuter”> passenger car driving the full length of the Turnpike (Exit 1 to Exit 14) pays $7.65 with E-ZPass. The same trip costs $8.65 with Pay By Plate. The driver saves $1.00 per trip. Drivers who commute daily save about $20 per month.
Tunnel and Bridge Savings
Sumner Tunnel EZ Pass users pay $2.05 during off-peak hours. Pay By Plate users pay $2.65 plus a $0.60 fee. The EZPass user saves $1.20 per trip. Over a year, frequent tunnel users save hundreds of dollars.
Commercial Account Discounts
Commercial trucking companies receive higher discounts. They can also enroll in volume-based plans. Companies with many vehicles negotiate rates directly with MassDOT. Commercial accounts also receive itemized monthly statements for tax purposes.
E-ZPass Bumper Transponder Battery Life and Replacement
The Massachusetts EZPass bumper transponder contains a lithium battery. The battery powers the external antenna. It lasts about 5 to 7 years. When the battery dies, the transponder stops working. The driver must request a replacement.
Battery Warning Signs
- Toll readers fail to detect the transponder
- Pay By Plate invoices arrive for trips that should have used E-ZPass
- The transponder makes no sound at toll gantries
How to Request a Battery Replacement
Massachusetts does not offer a battery swap program. Drivers must order a new transponder. The process is:
- Log in to the EZPass account
- Select “Request Replacement Transponder”
- Choose the bumper-mount option
- Pay the $15 replacement fee
- Receive the new transponder by mail within 7 days
Drivers can also return the old transponder for recycling. EZDriveMA accepts dead units at the Auburn Customer Service Center.
E-ZPass vs Pay By Plate in Massachusetts
Massachusetts gives drivers two options for paying tolls. They can use an EZPass transponder or rely on Pay By Plate. The two systems work differently. The cost difference is significant.
How Pay By Plate Works
Pay By Plate uses license plate cameras. When a vehicle passes a toll gantry without a transponder, cameras photograph the plate. The system looks up the registered owner. The system mails an invoice to the owner. The invoice includes the toll plus a $0.60 fee per toll event.
Pay By Plate is automatic. Drivers do not need to register. The state uses DMV records to find vehicle owners.
Cost Comparison
Pay By Plate costs more than EZ Pass for several reasons:
- Higher toll rate (about $1.00 more per Turnpike trip)
- $0.60 administrative fee per toll
- Late fees for unpaid invoices
- Possible registration suspension for repeat non-payment
The Massachusetts E-ZPass bumper transponder saves money on every trip. A driver who uses the Turnpike 20 times per month saves about $20 with E-ZPass.
Troubleshooting: E-ZPass Bumper Transponder Not Reading
Sometimes the Massachusetts EZ-Pass bumper transponder fails to read. The driver receives a Pay By Plate charge. This can happen for many reasons. Most issues have simple fixes.
Causes of Read Failures
- Low account balance: The system rejects the transponder if the account has no funds
- Improper mounting: The transponder faces the wrong direction or sits behind metal
- Dead battery: Older transponders lose battery power over time
- Damaged case: Cracks or water damage interfere with the antenna
- Wrong vehicle on account: The transponder links to a different license plate
Fixing Read Failures
- Log in to the account at www.ezdrivema.com
- Check the account balance. Add funds if needed.
- Verify the license plate number on file matches the vehicle.
- Inspect the transponder mounting. Adjust if needed.
- Clean the transponder face. Dirt can block the signal.
- Test the transponder at a different toll facility.
- If problems continue, call 1-877-627-7745.
When to Replace the Transponder
Replace the bumper transponder if:
- It is more than 5 years old
- The case shows physical damage
- Read failures continue after troubleshooting
- The battery has died
Lost, Stolen, or Damaged Bumper Transponder Replacement
Drivers who lose their Massachusetts E-ZPass bumper transponder should act fast. A lost transponder can be used by anyone. The owner is responsible for tolls charged until the device is deactivated.
Steps to Report a Lost Transponder
- Call 1-877-627-7745 immediately. Customer service is available 24/7.
- Provide the account number and license plate.
- Request deactivation of the lost transponder.
- Order a replacement bumper transponder ($15 fee).
- Update the account with the new transponder serial number.
Stolen Transponder Protection
Massachusetts protects drivers from fraudulent charges on stolen transponders. Once deactivated, the original transponder cannot be used. The driver can dispute any tolls charged between the loss and the deactivation call. The state refunds verified fraudulent charges.
Damaged Transponder Policy
Massachusetts replaces transponders damaged in accidents. Drivers must provide a police report. The replacement is free. Damage from misuse (dropping, water submersion, tampering) costs $15.
Massachusetts E-ZPass Account Management and Statements
The Massachusetts EZPass program gives drivers full account access. They can manage everything online. They can also call customer service.
Online Account Features
- View current balance and toll history
- Add funds via credit card or bank transfer
- Update vehicle and contact information
- Request replacement transponders
- Download monthly statements
- Set low-balance alerts
- Manage multiple transponders on one account
Monthly Statements
EZDriveMA emails monthly statements. The statement shows every toll charged. It lists the date, time, location, and amount. Personal account holders can opt out of paper statements. Commercial accounts receive detailed itemized statements for business expense reports.
Mobile App
The EZDriveMA mobile app works on iOS and Android. The app includes all online features. Drivers can also receive push notifications for low balance and toll activity. The app is free.
Massachusetts Toll Violations and How to Resolve Them
Massachusetts issues toll violations to drivers who pass tolls without a valid transponder or Pay By Plate account. The violations carry fines and fees.
How Violations Work
The first Pay By Plate invoice is not a violation. It is a bill. The driver has 30 days to pay. If unpaid, the case becomes a violation. The violation carries a $40 fine plus the original toll and fees. Repeated violations can result in registration suspension.
Paying a Violation
Drivers can pay violations online, by phone, or by mail. The payment options include:
- Credit card online at www.ezdrivema.com
- Credit card by phone: 1-877-627-7745
- Check or money order by mail
- Cash at the Customer Service Center in Auburn
Disputing a Violation
Drivers can dispute violations they believe are incorrect. dispute reasons include:
- The vehicle was sold before the toll date
- The license plate number was misread
- A valid transponder was in the vehicle
- The toll was already paid
Disputes must be filed within 60 days. Drivers submit disputes online with supporting documents. The state reviews disputes within 30 days.
Getting a Refund
Massachusetts refunds overcharges and fraudulent charges. Drivers can request a refund by calling customer service. Refunds over $50 take 4 to 6 weeks. Refunds under $50 apply as account credit.
Customer Service and Support Options
EZDriveMA offers multiple ways to get help. Drivers can call, email, chat, or visit in person.
Phone Support
The main customer service number is 1-877-627-7745. The line operates 24/7. Wait times are usually short. The line handles account questions, payments, and disputes.
Online Chat
The official website offers live chat during business hours. Drivers click the chat icon and connect with a representative. Chat handles basic questions quickly.
Email Support
Drivers can email questions through the website contact form. Response time is 1 to 2 business days. Email works for non-urgent issues like document submission or address changes.
Walk-In Centers
The Customer Service Center in Auburn serves walk-in customers. The address is:
EZDriveMA Customer Service Center27 Midstate Drive
Auburn, MA 01501
Phone: 1-877-627-7745
Hours: Monday–Friday, 9:00 AM – 5:00 PM
The center handles account openings, cash payments, transponder pickups, and disputes. Parking is free.
E-ZPass Go-Pak and Other Transponder Options
Some drivers need a portable transponder they can move between vehicles. The E-ZPass Go-Pak serves this need. Massachusetts does not sell the Go-Pak directly, but drivers can obtain one from other EZ-Pass states.
How the Go-Pak Works
The Go-Pak is a small battery-powered transponder. It fits in a glove box or center console. Drivers place it on the dashboard when driving. The device activates when it detects motion. It goes to sleep when the vehicle stops.
Ordering a Go-Pak from New York
New York offers the Go-Pak for $30. Drivers with a Massachusetts account can:
- Visit the New York E-ZPass website
- Open a New York account
- Order the Go-Pak
- Link the Go-Pak to the Massachusetts license plates
The Go-Pak reads in all EZPass states. Drivers can use it in Massachusetts, New York, and beyond. Many motorcycle riders prefer the Go-Pak over the bumper mount.
Frequently Asked Questions About the Massachusetts E-ZPass Bumper Transponder
This section answers the most common questions about the Massachusetts EZPass bumper transponder. The answers reflect current program rules and practices. Drivers with specific situations should contact customer service.
How much does the Massachusetts E-ZPass bumper transponder cost?
The transponder itself is free. Massachusetts does not charge a device fee. Drivers must open an account with a $20 minimum balance for personal use or $50 per transponder for commercial use. The balance covers tolls. When the balance drops below the auto-replenishment threshold, the program charges a credit card or bank account to refill it. There are no monthly fees for personal accounts. Commercial accounts pay a $0.50 monthly fee per transponder. Replacement fees apply for lost or damaged units.
Can I use a Massachusetts E-ZPass bumper transponder in other states?
Yes. The Massachusetts EZ-Pass bumper transponder works in every state that belongs to the EZ Pass Interagency Group. The group includes 19 states from Maine to Florida and west to Illinois. The transponder reads on toll roads in New York, New Jersey, Pennsylvania, Maryland, Virginia, and other member states. It does not work in California (FasTrak), Texas (TxTag), or other non-member systems. Drivers planning long trips should check toll compatibility before departure.
Why does my bumper transponder sometimes fail to read?
Read failures happen for several reasons. The most common cause is a low account balance. The system rejects the transponder if the account has no funds. Improper mounting is another cause. If the transponder faces the wrong direction or sits behind metal, the toll reader cannot detect the signal. A dead battery also causes failures. Bumper transponder batteries last 5 to 7 years. After that, the device must be replaced. Damaged cases can also block the signal. Drivers should inspect the unit regularly.
Do I need a bumper transponder or a windshield sticker?
Most passenger cars can use the windshield sticker transponder. The sticker mounts behind the rearview mirror. It works through standard glass. Drivers should use the bumper transponder if the vehicle has a metal-oxide windshield, heated windshield, solar tint, or any metallic coating. Motorcycles must use the bumper transponder because they have no windshield or only a small one. Commercial trucks with front equipment should also use the bumper mount. The bumper transponder has a stronger external antenna that bypasses windshield signal problems.
How do I install the bumper transponder on my vehicle?
Installation takes about 10 minutes. The transponder mounts to the front license plate using the included screws. The front face of the unit must point outward toward the road. Arrows on the case point up. Drivers clean the mounting surface with rubbing alcohol before attaching. Some vehicles without front license plates use adhesive or Velcro. The transponder must not sit behind metal grilles. After mounting, drivers test the unit by driving through an EZPass lane and checking the online account for the toll.
What happens if I drive through a Massachusetts toll without a transponder?
The license plate camera photographs the vehicle. The system looks up the registered owner. The owner receives a Pay By Plate invoice by mail within 30 days. The invoice includes the toll plus a $0.60 administrative fee. The toll rate is higher than the EZ-Pass rate. If the invoice goes unpaid, the case becomes a violation with a $40 fine. Repeated violations can result in registration suspension. Drivers can avoid these problems by opening an EZPass account and using a transponder.
Can I transfer my bumper transponder to another vehicle?
Yes, drivers can move the bumper transponder between vehicles. The transponder is not tied to a single vehicle. However, the driver must update the account whenever the transponder moves to a different license plate. If the transponder is in Vehicle A but the account lists Vehicle B, the toll reader will read the transponder but the cameras will photograph Vehicle B’s plate. This causes a mismatch. The driver should log in to the account and update the plate information before moving the transponder.
Where is the Massachusetts E-ZPass Customer Service Center located?
The main EZDriveMA Customer Service Center is at 27 Midstate Drive, Auburn, MA 01501. The center is open Monday through Friday from 9:00 AM to 5:00 PM. Drivers can open accounts, make payments, pick up transponders, and resolve disputes at the center. The phone number is 1-877-627-7745. Free parking is available on site. Drivers with non-urgent questions can also use the online chat or email support through the official website.